Your firm (in particular Charles) was responsive, sensitive and supportive throughout my journey. Charles was knowledgeable, trustworthy and really knows his stuff!
He went above and beyond to be there when I needed him, sometimes at very short notice; no matter how silly the question or how many times I asked it.
It cannot be underestimated, navigating the world of law for the first time (and at a deeply emotional and frightening time) can be confronting and in fact over-whelming no matter how strong a person you think you are.
Charles showed empathy, was considered and thoughtful in his approach but was also gave me strong views and a few wake up calls (lol)
which I greatly appreciated.
It is thanks to his support and that of your firm that l had enough courage to go through the process I did. I always felt like he had my back and that gave me strength.
In fact, after the recent tragic event in Camp Hill, I have reflected greatly on all those who played a key role in helping my little one and I to safety and now true happiness. I include your firm in the list that I will be forever grateful to.
*I believe this is your firms point of difference in the market – your clients don’t just feel like a number, left waiting for call backs and scared to ask questions, they are made to feel like family just with a new support network.
My journey is not over and I will be engaging again when I move through the next phases.
My heartfelt thanks